1st Bonus

First Deposit:

100% match up to $400

2nd Bonus

Second Deposit:

100% match up to $300

3rd Bonus

Third Deposit:

100% match up to $300

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1st Deposit - Match Bonus up to $400 • 2nd / 3rd  Deposit - Match Bonus up to $300 • New customers only •  Min deposit $10  •  70x wagering  •  Terms  apply

Answers to Spin Your Vegas Casino FAQs

Got a question? Use our FAQs page to get back to your Vegas-style gaming action at Spin Casino as quickly as possible!

How Do I Login?

The Spin Casino gaming hub is the springboard for the Casino, Sports, Vegas and Live dealer platforms. Click on the login button on this main user interface, enter your username and password, and you’ll be able to access the Spin Vegas desktop and mobile casino section.

How to Register an Account

Registering an online casino account with Spin Vegas is very simple:

  1. Click on the drop-down menu that you will see in the top left-hand corner of the Spin Casino lobby or simply the “Sign Up” button.
  2. Select the “Register” button.
  3. Enter your name, location, email address and other details in the relevant fields.
  4. Choose a username and password.
  5. Confirm that you are over 18 and can legally gamble.
  6. Your Spin Casino account will be activated within moments.

Can I Change My Username?

No, for security purposes your online casino username must remain the same. Make sure you choose something you like when you register!

Can I Change My Password?

Yes, it is recommended that you change your password every 6 months or so. To do this, all you need to do is contact our friendly customer support team.

What Banking Options are Available?

The banking methods available to you when playing Spin Vegas slots on mobile and desktop devices will vary, depending on your location. Login using your account, and our online casino will be able to call up your registration data so that we know where you are. Then, if you click on the Banking tab, your payment and deposit options will be displayed.

Making Deposits and Withdrawals

Whether you are playing on our desktop, tablet or smartphone casino, the process of making deposits and withdrawals is the same. Make your way to the cashier interface, click on Deposit or Withdrawal and then choose the method you want to use from the drop-down menu that appears. Follow the simple prompts, and click to confirm the transaction.

What is a source of wealth request?

Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.

“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth.  Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:

  • bank statements
  • Payslip
  • Recently filed business accounts
  • sale of an asset details in the completion statement
  • divorce settlement and court order specifying the written settlement agreement
  • inheritance money in the form of the Will statement

Please Note! We will have dedicated staff to facilitate the verification.  Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.

Why Won’t My Transaction Clear?

If your transaction is not clearing, you can contact the Spin Casino customer service department or get in touch with your bank. Be sure to check that the withdrawal request is not still processing, or that you have sufficient funds to make a deposit.

How Do I Collect Loyalty Points?

Every time you play Spin Vegas desktop or mobile slots, you will earn Spin Casino Loyalty Points. As you accumulate more of them, you’ll unlock greater and greater points. You can also exchange the points for extra playing credits when you’ve accumulated enough of them.

How Do I Claim My Bonus?

The Spin Vegas desktop, tablet and smartphone casino offers a great range of bonuses. To claim yours, select the offer you are interested in on the promotions page, and follow the instructions to complete all the requirements. Once you’ve done this, the bonus will clear into your account.

Why Haven’t I Received My Bonus?

If your online casino bonus doesn’t reflect in your player account, check that you’ve meet all the requirements. If you have done so, try logging out and then back in again. If there is still no bonus after this, get in touch with our highly efficient Customer Support team .

How Do I Check My Balances?

You can check your account balances, for your bonus and deposited funds, in our desktop and mobile casino lobby.

How Do I Check My Deposit History?

The Cash Check tool at Spin Casino makes it simple to check your entire deposit history. Just follow these easy steps:

  1. Login to your account.
  2. In the options under your online casino account menu, choose Cash Check.
  3. A line-by-line record of all your previous transactions will be displayed.

How Do I Check Gameplay History

Use the simple Play Check tool to see how much you’ve been playing slots on mobile and desktop platforms, by doing the following:

  1. Log into your Spin Casino account.
  2. In your player account menu, click on the Play Check option.
  3. The games you played, the bets you placed, and other information about your gaming activity will be shown.

I Can’t Login to My Account

There could be several reasons why you are struggling to login to your account, such as logging in on a new device for the first time. If you’re struggling to access your account in our Samsung, Android, iOS casino or in any of our other desktop or mobile platforms, try reloading our site. Should the problem persist, get in touch with our Customer Service Agents.

Why Aren’t My Games Loading?

If any section of Spin Casino fails to load properly, or is taking longer than usual, it is generally because the Internet connection is poor. Check your data and Wi-Fi, and if this doesn’t solve the issue contact Customer Support.

Do Mobile and Desktop Logins Differ?

No, the same username and password is used to access your desktop and mobile casino account.

What Mobile Devices are Compatible?

You can download our app or play in your favourite browser on every major operating system and mobile device. Our Android casino, including Huawei, Sony and Samsung casino options, and our iOS casino work equally well.

Do Desktop and Mobile Slots Differ?

Yes, the desktop and mobile slots selection differs in terms of how many titles are available. There are less gaming options on our mobile casino, but every title has been specially designed or adapted for smaller screens and processing units. The graphics and functionality are always flawless!

Do I Need Data/Wi-Fi For Mobile Play?

Yes, if you want to enjoy the Spin Vegas online casino slots on mobile devices, you need to be connected to Wi-Fi or data.

Accessing Slot Games

  1. Log into your Spin Casino account and choose the Vegas tab.
  2. The full selection of desktop or mobile slots will appear.
  3. Click on the game you want to play with your cursor and mouse, or tap on the touchscreen.
  4. Start enjoying yourself!

Can I Play Multiple Slots?

Yes, multiple slots can be open at the same time.

Credits vs. Coins

The difference between credits and coins in any of the slots at our online casino is that the coin size is the denomination you use to bet, and the credits are how many coins you wager on each spin.

What are the Coin & Credit Maximums?

The maximum sizes of coins and credits vary with each slot game.

How Do I Change Coin & Credit Size?

Depending on the sizes allowed, you will be able to increase or decrease your coin and credit sizes with controls at the bottom of the slot game screen.

Spin Casino Slot Types

There are 4 slots categories at our online casino:

Ways to Win vs. Paylines

The Ways to Win and Payline pay structures are both seen in the desktop and mobile slots options at Spin Vegas online casino. Conventional paylines mean that the symbols have to line up in very specific patterns, while in Ways to Win you are paid out as long as the icons are in consecutive order. The reel position doesn’t matter. The number of consecutive symbols on the screen determines the reward, so there are literally hundreds of potential payouts.

NetEnt vs. Microgaming

NetEnt and Microgaming are considered the leaders of the desktop and mobile slots industry. Both offer great themes, designs and payouts, and both are used at Spin Vegas online casino. The biggest differences you’ll notice are that NetEnt’s graphics are usually more 3D-focused, and the extra features in their games are a little more engaging.

What Are Bonus Features?

Also called Extra or Special Features, these are any game additions that make slots more entertaining and rewarding to play. Examples include Wild Symbols, Scatter Symbols and Free Spins.

What Are Wild Symbols?

Wild Symbols can stand in for most other icons and help complete winning combinations, boosting your payouts considerably.

What Are Scatter Symbols?

Scatter Symbols are so-named because they can appear “scattered” anywhere on the reels. As long as a set number of them appear at the same time, they will trigger a reward of some kind – often Free Spins rounds.

What Are Free Spins?

Free Spins are usually triggered by Scatter Symbols, and are free rounds in desktop and mobile slots games. You get to play more, without betting any more money.

What Are Progressive Jackpots?

Progressive jackpots can be attached to any game, but are usually associated with slots. The games are connected on progressive jackpots networks, and every bet adds to the central pot. This continues until someone is lucky enough to win it, and then it is reset to its minimum amount and starts climbing again. Progressive jackpots can be triggered at random, or when the symbols on the slots reels line up in a pre-set pattern.

The Best Games at Spin Casino

We highly recommend all of our Spin Vegas slots, but the most popular seem to be Tomb Raider – Secrets of the Sword, Scruffy Duck and Gonzo’s Quest.

How Does Customer Support Work?

Our Customer Support Agents are available at all times via email and live chat . You can contact them on your desktop, tablet or smartphone casino equally easily, and these dedicated, friendly experts will help you with any query not answered on this page or the other Spin Casino FAQs sections.